WellReady Privacy Policy

• Basic contact details — your name, phone number, and email address, used to identify your account and reach you.
• Your own check-ins and surveys — the responses you submit in the app (such as a daily mood check-in or a wellness survey). These are self-reported by you and shared with your care team.
• Messages — messages you exchange with your peer support or care team through the app.
• Notification token — a device identifier from Apple or Google that lets us send you the reminders and messages you have turned on. It is not used for advertising.
• Location (only if you choose to use check-ins) — if a future version offers meeting or curfew check-ins, the app will ask your permission first and only record a location when you actively perform a check-in. You can decline and still use the rest of the app.

Your information is used only to provide the service: to sign you in, deliver reminders and messages, record the check-ins and surveys you submit, and share those with your care organization so they can support your recovery. We do not sell your information, and we do not use it for advertising or tracking across other apps or websites.

Your care organization and the staff supporting you can see the check-ins, surveys, and messages you submit. We share information with service providers who help operate the app (for example, secure cloud hosting and the notification services run by Apple and Google) only as needed to run the service, and under agreements that require them to protect it. We may disclose information if required by law.

Your care organization handles your health records under applicable privacy laws, including HIPAA and, where it applies, the federal substance-use confidentiality rule (42 CFR Part 2). The app itself does not display your clinical notes or records. Any survey or check-in you submit is treated as confidential and protected under those same rules.

Information is encrypted in transit and stored on secured, access-controlled systems. Access is limited to your care organization and authorized personnel. You sign in with your phone number and a password, and you can enable your device’s biometric unlock (Face ID or Touch ID) for added protection.

• You can turn notifications on or off in your device settings.
• You can decline location access; the app remains usable without it.
• You can ask your care organization to review, correct, or close your account and delete your information, subject to record-keeping requirements that apply to your care.

The app is intended for people enrolled in a recovery or care program and is not directed to children under 13.

We may update this policy as the app evolves. Material changes will be reflected by the “last updated” date above.

Questions about this policy or your information can be sent to privacy@wellready.org, or raised with your care organization directly.